Good to know
Questions, answered.
Can't find what you need? Message us on LINE Official or email vgsaveur@gmail.com.
Is it really dairy-free?
Yes. It's made without cow's milk or lactose. Thailand's Department of Medical Sciences tested our unsalted butter and found no butter fat and no cholesterol.
Can I use it like regular butter?
Yes. Use it 1:1 in place of regular butter for toast, baking, cooking, sauces, pastry, sandwiches and hot dishes.
Salted or unsalted?
Choose unsalted for baking, pastry, sauces and seasoning control. Choose salted for toast, sandwiches, vegetables, pasta, pan cooking and finishing hot dishes.
How should I store it?
Keep it in the fridge at 0–5°C. If it arrives frozen, leave it in the fridge for 6–7 hours before use. Unopened, it keeps for 365 days.
Do you have bigger sizes?
Yes. The 500 g block is ฿475, a carton of six 500 g blocks is ฿2,100, and 15 kg restaurant packs are ฿5,625. Cafés and bakeries can see wholesale pricing.
How do I place an order?
Browse VG Saveur Dairy-Free Butter products and add them to your shopping cart.
After adding products, review your order, confirm delivery details, and select Checkout to complete payment. Available payment methods include credit card, PromptPay, and bank transfer. Taxes and delivery charges are shown or calculated at checkout.
If the delivery area or fee is not available, VG Saveur will confirm the appropriate chilled or frozen delivery option before dispatch.
What are the delivery cut-off times?
Orders placed before 1:00 PM Bangkok time may be eligible for same-day chilled delivery where available. Orders placed after 1:00 PM are normally shipped on the next available day.
Delivery times may be affected by the delivery address, weather, weekends, public holidays, courier availability, or other circumstances outside VG Saveur's control.
Do you deliver across Thailand?
Yes. Bangkok delivery is ฿150, free on orders of ฿580+, with same-day delivery by Lalamove when you order before 1 PM. Every other province is ฿200, free on orders of ฿700+, delivered chilled by Inter Express and handed to you in person.
What payment methods do you accept?
VG Saveur supports bank transfer, PromptPay, and credit card payment.
What if something is wrong with my order?
If your butter arrives melted, damaged or not right in any way, we refund you in full. Send your order number and a photo to LINE Official.
Can I cancel my order?
Customers may request cancellation before the order has been dispatched. Contact VG Saveur as soon as possible by phone, email, or LINE Official and provide your order number and name. Cancellation requests are subject to confirmation.
Once dispatched, cancellation is not allowed as products require chilled or frozen delivery. Approved pre-dispatch cancellations will be refunded via the original payment method where possible. Refund timing depends on the payment provider or bank.
Post-dispatch or change-of-mind requests after dispatch are not eligible for cancellation or refund.
Can I return an unopened product?
Unopened products may be returned within 7 days of delivery.
Please contact VG Saveur before returning any product so we can provide return instructions.
Where can I find the Privacy Policy?
Please see our Privacy Policy for information about how VG Saveur collects, uses, stores, and shares customer and order information.
